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Support & Documentation
Look to Stratus to provide comprehensive site planning, installation, and support resources.

For enterprises, government agencies and telecommunications service providers who are looking to achieve and sustain the highest levels of availability for their critical business process, communications, and computing needs.


Stratus
Avance Software Support Resource Center		   Stratus Server Support Resource Center
Avance Product Support Portal
A secure web-based resource center for Stratus Avance software customers and business partners that provides secure access to our knowledge base, global case manager, and other support tools.		   ActiveService™ Manager (ASM)
A secure web-based resource center for Stratus customers and business partners that provides secure access to our global case manager and other support tools.
Sign in for Avance Support

Stratus Avance customers may sign in using their provided Customer Login and Password.

To access the Avance Product Support Portal, you must meet the following criteria:

  • Have a valid Avance software support contract.
  • Provide a valid Login and Password.

If you are a Stratus Avance customer, and you cannot access the Avance Product Support Portal, please call your local Stratus Customer Assistance Center.

  
Sign in for Stratus Server Support

Stratus server customers may sign in using their Site ID and ASN/RSN password.

To access this ActiveService Manager (ASM), you must meet the following criteria:

  • Have a valid Stratus Server software support contract.
  • Provide a valid Site-ID and ASN/RSN Connection Password.

If you are a Stratus customer, and you cannot access the ASM, please call your local Stratus Customer Assistance Center.

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