Overview

Customers choose Stratus for our quality, reliable continuous computing, and user-friendly advantage. With this investment they have made, we too have invested in a comprehensive way to provide service to our valued customers. By offering the Customer Assistance Center (CAC) and a select service team of experts to work hand-in-hand with customers, they can be sure that their Stratus system is always available.

Stratus Customer Service will provide support for the Continuum Series under Stratus' current Assured Availability Services Agreement. This service product portfolio offers a comprehensive set of support options to meet the needs of customers that have diverse maintenance strategies. The customer selects from a number of service options from Stratus providing complete support to a shared- or self-maintenance approach for customers that want to be more involved in the support of their own equipment and applications.

• Continuous Online Service
• Service Offerings
• Continuum 100% Availability Program
• Customer Education and Training
• Business Partner (Reseller) Programs

Note: Service deliverables may vary by Country due to local requirements or conditions. You should check with your local Country Service Manager for additional information.