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Stratus ftServiceSM Offerings Comparison Chart
When availability is critical, our services deliver

Stratus ftServiceSM offerings are designed to complement and enhance the industry's most robust fault-tolerant servers. When you pair Stratus ftServer systems with these proactive services, you benefit from the industry's best uptime for Microsoft® Windows® server environments.

Our approach leverages powerful ActiveService™ capabilities built into every ftServer system, connecting you to a global service network for detecting, troubleshooting, and resolving problems fast - usually without the need for an on-site call. This is service with a difference: We focus on preventing downtime instead of simply providing a remedy after the fact, as others do. And our coverage options meet a spectrum of availability needs cost-effectively.

ftService offerings and highlights

  Stratus ftService offerings
Feature ftServer warranty extension3 System AvailabilitySM coverage Assured AvailabilitySM coverage Assured Availability PlusSM coverage
Premium Services with Microsoft       Included
Availability Guarantee1     Availability Guarantee (excludes operating system) 100% Availability Guarantee
Critical problem engineer response     60 minutes 30 minutes
Management priority escalation     Included Included
Same-day, on-site emergency service2     Included Included
Access to availability engineers   Weekday business hours 24/7 24/7
Access to software assistance   24/7 24/7 24/7
Problem relief   System up and running System up and running plus root-cause determination System up and running plus root-cause determination
ftServer system software update subscription   Included Included Included
Advanced parts exchange Best effort 2nd business day Next business day Next business day
Access to hardware assistance 24/7 24/7 24/7 24/7
Remote hardware monitoring 24/7 24/7 24/7 24/7
Secure remote access Internet phone home Internet/modem Internet/modem Internet/modem
Contract term Extends standard ftServer system warranty to 3 years 1-year agreement; automatic renewal 1-year agreement; automatic renewal 1-year agreement; automatic renewal

1Terms and conditions apply
2Where available
3Warranty Uplift on ftServer W Series 2300 Systems

Specifications and descriptions are summary in nature and subject to change without notice

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