Your business demands that you achieve and sustain the highest levels of availability for your information technology solutions. Stratus Avance Software gets you to high availability — and Stratus software support keeps you there. Our global software support organization uses a team problem solving approach to provide you the responsive software support that you require. You can count on Stratus to provide a rapid response to your support requests, fast relief to high impact problems, timely incident resolution, quality fixes and updates. As your availability business partner, we are dedicated to enabling your success.
Avance Software Support Service
| Service Component | Avance Coverage |
| Access to software advice | 24/7 |
| Critical problem engineer response time | 60 minutes |
| Access to availability engineers to address critical problems |
24/7 |
| Web-based support portal access | 24/7 |
| Software update subscription | Included |
| Remote monitoring | 24/7 |
| Secure remote access | Internet bi-directional |
| Contract term | 1-year agreement; automatic renewal |
For information about complementary Stratus Avance Software Solution Services please contact your local Stratus sales or service representative.
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